Return, Refund & Cancellation Policy

At The Food Bridge, every product is homemade and prepared with love, care, and attention to quality. Our products are made in small batches, and we put our heart into every order to bring you a homemade experience you can trust.

Because our products are homemade and many are prepared fresh or in limited batches, we follow a strict No Return & No Exchange Policy for hygiene, freshness, and quality reasons.

1. No Returns or Exchanges

All products sold by My Food Bridge are non-returnable and non-exchangeable once an order has been placed or delivered.

We do not accept returns or exchanges for:

• Change of mind after placing an order.

• Personal taste or flavour preferences.

• Incorrect product selection by the customer.

• Preferences regarding colour, consistency, texture, or appearance that are consistent with the product description.

• Products that have been opened or partially consumed.

This policy applies to all our homemade products, including food items, traditional preparations, snacks, condiments, and any other products offered by My Food Bridge.

2. Refund Policy

As our products are homemade and prepared with care, refunds are not ordinarily offered for correctly supplied orders.

However, if you receive a damaged, defective, incorrect, or unsafe product, or your order has another issue that qualifies for a remedy under applicable law, please contact us. We will review the concern and arrange an appropriate resolution, which may include a replacement or refund where applicable.

3. Damaged or Incorrect Orders

Please inspect your order upon delivery. If you notice any damage, leakage, tampering, or an incorrect item, contact us within 24 hours of delivery, where possible.

Please share:

• Your order number.

• Clear photographs of the product and packaging.

• An unboxing video, if available.

• A short description of the issue.

We will review the information and assist you with the next steps. Please retain the product and its packaging until the concern has been resolved.

The suggested reporting period does not limit any rights you may have under applicable law.

4. Order Cancellation

Since our homemade products may be prepared or packed specifically for each order, cancellation may not be possible once preparation or packing has begun.

If you need to cancel an order, please contact us as soon as possible. We will check the order status and confirm whether cancellation is possible, subject to applicable law.

5. Homemade Products & Natural Variations

As our products are homemade and may be prepared in small batches, slight variations in colour, texture, consistency, aroma, or appearance may occur between batches.

These natural variations do not necessarily indicate a quality issue, provided the product meets its description and applicable safety and quality requirements.

6. Freshness, Storage & Shelf Life

Please follow the storage instructions and shelf-life information provided with each product. Some homemade products may require refrigeration or other specific storage conditions.

My Food Bridge cannot be responsible for spoilage caused by improper storage or mishandling after delivery, except where otherwise required by law.

If you suspect a product is spoiled, contaminated, tampered with, or unsafe, please do not consume it. Contact us promptly so we can assess the concern.

7. Delivery Policy

Customers are responsible for providing accurate delivery details, including their address, PIN code, and contact number.

Delivery timelines are estimates and may vary due to courier delays or circumstances beyond our control. If your order is delayed, lost, or delivered incorrectly, please contact us for assistance.

8. Contact Us

For any questions, order concerns, or product-related assistance, please contact us through our official channels.

Brand: My Food Bridge
WhatsApp: 9674980285
Email: Myfoodbridge.com

Please mention your order number when contacting us.

Our Promise ❤️

Every product at My Food Bridge is made with care, and we truly value the trust you place in us. Thank you for supporting our homemade journey and becoming a part of the My Food Bridge family.

Please note: This policy does not exclude or restrict any consumer rights or remedies available under applicable law.